Payment Policy

At Alexander & Charlotte Vancouver, we offer secure and fast payment options to ensure a smooth checkout experience for all customers.

For any payment-related questions, you can contact us at:
info@alexandercharlottevancouver.com

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1. Available Payment Methods

We currently accept the following payment methods:

• Credit Cards (Visa, Mastercard, American Express)
• Apple Pay
• Google Pay
• Shop Pay

Please note that availability of certain payment methods may depend on your device, browser, or region.

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2. Security

All payments are processed through a secure SSL-encrypted connection.

Your payment details are never stored on our servers and are handled securely by trusted payment providers integrated with Shopify.

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3. Payment Processing

Orders are only processed once payment has been successfully completed and confirmed.

If a payment is not completed, the order will not be fulfilled.

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4. Refunds

If you are eligible for a refund (for example, after an approved return), the refund will be processed within 14 days after the returned item has been received and inspected.

Refunds will be issued to the original payment method used at checkout.

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5. Contact

If you have any questions regarding payments, please contact us:

Alexander & Charlotte Vancouver
Email: info@alexandercharlottevancouver.com