Shipping & Delivery Policy
At Alexander & Charlotte Vancouver, we are committed to delivering your order as quickly and efficiently as possible. This policy explains everything you need to know about our shipping and delivery process.
For any questions regarding shipping, you can contact us at:
info@alexandercharlottevancouver.com
1. Order Processing Time
All orders are processed within 1–3 business days.
Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your package.
2. Delivery Time
The average delivery time is 3–7 business days, depending on your location.
Please note that delivery times may vary due to:
- Customs processing
- High order volumes during peak seasons
- Delays caused by shipping carriers
3. Shipping Method & Origin
All orders are shipped directly from our international fulfillment partners in China.
Depending on your country of delivery, customs duties or import taxes may apply. These charges are the responsibility of the customer.
4. Shipping Costs
Shipping costs are calculated at checkout and may vary depending on:
- Destination
- Package weight
- Selected shipping method
5. Responsibility During Shipping
- Once tracking shows that a package has been delivered, responsibility transfers to the customer
- Customers must ensure that all shipping details are entered correctly at checkout
- Any address errors must be reported within 24 hours of placing the order
We are not responsible for delays or issues caused by incorrect or incomplete address information.
6. Contact
If you have any questions regarding shipping or delivery, please contact us:
Alexander & Charlotte Vancouver
Email: info@alexandercharlottevancouver.com