Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of Alexander & Charlotte Vancouver (“we”, “us”, “our”). By placing an order on our website, you agree to the terms outlined below.
For any questions regarding these Terms & Conditions, you can contact us at:
info@alexandercharlottevancouver.com
1. Applicability
By placing an order on our website, you confirm that you have read, understood, and agreed to these Terms & Conditions.
2. Product Information
We make every effort to ensure that product descriptions, images, and information on our website are accurate and up to date. However, minor variations, typographical errors, or inaccuracies may occur.
Product images are for illustrative purposes only and may differ slightly from the actual product.
3. Orders and Payment
Orders are processed once full payment has been received.
Available payment methods may vary depending on your country or region. It is the customer’s responsibility to ensure that their selected payment method is available and valid at checkout.
We reserve the right to refuse or cancel any order in case of suspected fraud or unauthorized activity.
4. Processing and Delivery
- Order processing time: 1–3 business days
- Shipping time: 3–7 business days, depending on the destination
- Orders are shipped directly from our international fulfillment partners
Please note that delivery times may vary due to customs delays, peak seasons, or external shipping carrier delays.
5. Returns and Cancellations
All return and cancellation policies are outlined in our separate Return Policy, which forms part of these Terms & Conditions.
6. Liability
We are not responsible for lost, delayed, or misdelivered packages if tracking shows the item has been successfully delivered to the address provided by the customer.
It is the customer’s responsibility to ensure that all shipping information is accurate and complete at the time of purchase.
7. Intellectual Property
All content on this website, including but not limited to text, images, logos, graphics, and branding, is the property of Alexander & Charlotte Vancouver and may not be copied, reproduced, or used without prior written permission.
8. Complaints
Any complaints or concerns can be submitted to:
info@alexandercharlottevancouver.com
We aim to respond to all inquiries within 5 business days.
9. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of Canada.