Privacy Policy
This Privacy Policy applies to the services provided by Alexander & Charlotte Vancouver (“we”, “us”, “our”), and governs how we collect, use, and protect your personal information when you visit or make a purchase from our website.
For any questions regarding this Privacy Policy, you can contact us at:
info@alexandercharlottevancouver.com
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent, and responsible manner.
1. Information We Collect
When you place an order or create an account, we may collect the following personal information:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment details (processed securely via third-party providers)
- IP address and device information
- Browsing behavior and interactions on our website
2. How We Use Your Information
We use the information we collect for the following purposes:
- Processing and fulfilling your orders
- Providing customer support and responding to inquiries
- Sending order updates and important notifications
- Improving our website, products, and customer experience
- Preventing fraud and ensuring secure transactions
- Sending marketing communications (only if you have opted in)
3. Sharing of Personal Data
We only share your personal information with third parties when necessary to operate our business, such as:
- Payment processors (to securely process transactions)
- Shipping and logistics partners (to deliver your orders)
- IT and marketing service providers that support our operations
- Legal authorities, if required by law
We never sell your personal data to third parties.
4. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.
5. Cookies
Our website uses cookies to enhance user experience, analyze website traffic, and support marketing activities.
Cookies may be used for:
- Website functionality
- Analytics and performance tracking
- Personalized advertising
You can manage or disable cookies through your browser settings at any time.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access your personal data
- The right to correct inaccurate data
- The right to request deletion of your data
- The right to object to data processing
- The right to data portability
To exercise any of these rights, please contact us at:
info@alexandercharlottevancouver.com
7. Security
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
9. Contact Information
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Alexander & Charlotte Vancouver
Email: info@alexandercharlottevancouver.com